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Building a Successful ServiceNow Knowledge Management Strategy with Support and Maintenance

May 19, 2023

Knowledge Management is the process of capturing, organizing, and sharing knowledge within an organization. It can help organizations improve productivity, efficiency, and decision-making. ServiceNow is a cloud-based platform that can be used to implement a Knowledge Management strategy. 

Benefits of Knowledge Management 

There are many benefits to implementing a Knowledge Management strategy. Some of the benefits include: 

  • Increased productivity: Knowledge Management can help organizations reduce the time spent searching for information and resolving issues. This can lead to increased productivity and efficiency. 
  • Improved employee engagement: Employees who have access to knowledge and resources are more likely to be engaged and satisfied with their work. This can lead to increased job satisfaction and retention. 
  • Better decision-making: Knowledge Management can help organizations make better decisions by providing them with access to the information they need. This can lead to improved business performance. 

How the ServiceNow Platform Can Support 

ServiceNow can be leveraged by organizations to implement their Knowledge Management strategy in a number of ways. Some of the ways that ServiceNow can help include: 

  • Standardizing documentation: ServiceNow can be used to create a central repository for all of an organization’s documentation. This can help to ensure that documentation is up-to-date and accessible to everyone who needs it. 
  • Creating knowledge articles: ServiceNow can be used to create knowledge articles that address specific topics. This can help employees find the information they need quickly and easily. 
  • Managing workflows: ServiceNow can be used to automate workflows related to Knowledge Management. This can help to free up employees to focus on other tasks. 
  • Tracking employee knowledge sharing: ServiceNow can be used to track employee knowledge sharing. This can help to identify areas where knowledge is lacking and where employees need additional training. 

Onshore Outsourcing Expertise and Experience 

Onshore Outsourcing is a leading provider of Knowledge Management services. We have over 18 years of experience in helping organizations implement successful Knowledge Management strategies. We have a team of certified experts who are passionate about Knowledge Management and who are committed to helping our clients achieve their goals. 

We offer a wide range of Knowledge Management services, including: 

  • Knowledge capture and documentation
  • Knowledge sharing and collaboration
  • Knowledge management training
  • Knowledge management consulting

We are confident that we can help you implement a successful Knowledge Management strategy that will improve your organization’s productivity, efficiency, and decision-making. 


Knowledge Management is an important strategy for organizations that want to improve their productivity, efficiency, and decision-making. ServiceNow is a cloud-based platform that can be used to implement a Knowledge Management strategy. By using ServiceNow platform, organizations can capture, organize, and share knowledge in a way that is easy to access and use. 

If you are interested in learning more about how ServiceNow can be effectively leveraged to implement your Knowledge Management strategy, please contact us today. We would be happy to discuss your specific needs and to provide you with a free initial consultation.

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