QA services and testing are as old as the computer itself. With the focus on automating wherever possible, automated testing might seem like a no brainer. However, many factors must be considered before implementing automated testing. Organizations must ensure that projects are appropriate for automated...

As service desk automation augments agents, taking over repetitive jobs like ticket creation and call transcription, agents can focus on more complex tasks and creating a faster, better experience for customers. In addition, features like AI-powered emotion display and automated knowledge recommendation provide the foundation for...

“The ability to use AI (Artificial Intelligence) to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025,” according to Gartner’s Top 10 Strategic Technology Trends for 2018.  However, many companies are trying to identify...

It may be difficult to precisely nail down the latest IT trends, but one that most everyone can agree upon to going mainstream is that big data is only going to get bigger—like really bigger. So big that custom data management and CRM solution firm Neudesic...