One of the most difficult daily dilemmas IT help desk managers face is determining the right number of service desk staff to meet their ever-fluctuating call volume needs. With too few, help desk staff can become so overwhelmed with work that they are putting out fires not...
No matter the size, to survive a business must make money. But according to Maite Baron, author, international speaker and co-founder of TheCorporateEscape.com, businesses that are driven by values are the ones that succeed in the long term. While increasing profitability is of course a top...
In the last two decades, outsourcing overseas has been steadily on the rise with companies of all sizes jumping on board to help cut costs and make their operations more profitable. Reducing costs is the number one reason that companies choose to outsource overseas—factoring into...
Managing teams of employees in different locations, different time zones and from different cultures can present challenges, but that doesn’t mean that business objectives can’t be met and productivity has to suffer. One of the biggest misconceptions about managing remote teams is that it requires a...
One topic that is sure to create a lively discussion in an IT meeting is Agile versus Waterfall. While both are usable and mature methodologies, there are schools of thought that believe Waterfall is the best development methodology for organizing the work of software development...
As the saying goes, the only thing constant in the IT industry is change. And if the findings at IDC and Forrester Research—two of the largest and most respected IT research firms—prove correct, the next five years will be a period of significant change and...
With scope creep, shifting deadlines and resource reallocation, project managers face many clock-eating obstacles on the way to a successful deployment. Since adding more hours to the day is an impossible task, how about the next best thing: making the most of the hours in your...
Improving speed to market, driving operational efficiencies and cutting costs. These elements all make up the price of admission if you want to be competitive today. To accomplish this, it typically means meeting a growing number of IT needs that can determine an organization’s ability...
Outsourcing. It’s a well-established practice of IT departments across the United States that has proven to be both profitable and practicable. However, as common and widespread a practice as outsourcing is, you’re not alone if the word “outsourcing” doesn’t exactly evoke the most positive thoughts. Ask...
Delivering Quality Products: With the easy availability of computing power, modern consumers expect an excellent experience from the services they consume: polished, smooth, and responsive. A cursory glance at many apps maintained by Fortune 2000 companies reveals a complete failure to deliver on these expectations. Mobile,...