The Client commissioned Onshore to provide Windows Server Support as well as Unix and Unix Middleware Server Support.
For Windows Server Support, Onshore resources built virtual and physical servers, maintained the Windows environment and troubleshooted server issues.
For Unix and Unix Middleware Server Support, Onshore resources provided a majority of their support via the terminal, managing the virtual hardware using VMWare while patching and configuring servers through Red Hat Satellite and Puppet.
Concerning Middleware support, Onshore resources managed the application through the terminal and also managed access to specific applications—such as Subversion and iProcess—via their respective user management tools. The team also provided troubleshooting for server issues. For repeatable application management tasks, Onshore builds scripts using Jenkins to perform the necessary functions with increased ease.
Built virtual and physical servers for long-term sustainability.
Streamlined process for adding and modifying users on the server.
Automated repeatable application management tasks using Jenkins, increasing available bandwidth and efficiency.