Onshore

Healthcare
Insurance

Industry:Ecommerce – Retail Business Group
Tools:Microsoft Management Console, System Center Configuration Manager, Microsoft Office Suite, Solar Winds, Vmware, Cisco, Unified Computer Service, Servicenow
Services:Infrastructure, Data Services

Client:

The Client is a multi-line health care enterprise operating primarily in two segments: Medicaid-managed care and specialty services.
The Medicaid-managed care segment provides Medicaid and Medicaid-related health plan coverage to individuals through government subsidized programs, including Medicaid, the State Children’s Health Insurance Program (SCHIP), and Supplemental Security Income (SSI).The company operates health plans in Georgia, Indiana, Massachusetts, New Jersey, Ohio, Texas, South Carolina and Wisconsin.

The Problem:

The Client commissioned Onshore to provide Windows Server Support as well as Unix and Unix Middleware Server Support.

The Solution:

For Windows Server Support, Onshore resources built virtual and physical servers, maintained the Windows environment and troubleshooted server issues.

For Unix and Unix Middleware Server Support, Onshore resources provided a majority of their support via the terminal, managing the virtual hardware using VMWare while patching and configuring servers through Red Hat Satellite and Puppet.

Concerning Middleware support, Onshore resources managed the application through the terminal and also managed access to specific applications—such as Subversion and iProcess—via their respective user management tools. The team also provided troubleshooting for server issues. For repeatable application management tasks, Onshore builds scripts using Jenkins to perform the necessary functions with increased ease.

The Results:

Built virtual and physical servers for long-term sustainability.

Streamlined process for adding and modifying users on the server.

Automated repeatable application management tasks using Jenkins, increasing available bandwidth and efficiency.