Presenting in a conference room overlooking the Chicago skyline, the team was upbeat and full of energy. The regional CIO for the Americas was in attendance, and the centerpiece of their presentation charted the rise of customer satisfaction scores (CSATs) for their IT Support services...
As the world economy keeps booming and is shifting gears toward a more open capitalistic society, CIOs are growing increasingly concerned about some of the changing dynamics in the IT industry that might lead to irreversible consequences. For example, with constant privacy breaches in the...
• A o Application Service Provider (ASP) – An ASP is a company that provides computer-based services to an enterprise or an individual over a dedicated network. An example of this could be – access to specific software applications like a CRM. o Agile Model – A...
Determining the capacity of your development team is an essential factor in planning for a successful upcoming project. Reliably knowing how much you can take on can help plan for the right number of resources, what you can outsource, and timelines for other projects in the...
You’ve most likely noticed that about every business vertical is undergoing phenomenal technological changes, and companies are doing all they can to keep-up by leaning more on their IT departments to align with broad business goals. In this article, we will explore how some companies are...
It happens every January— panels of experts foretelling what’s on the horizon for politics, food and drink, pop culture, sports, money, fashion, travel, retail, technology and just about any other sector or industry you can think of. While it may be interesting to know that food...
One of the most difficult daily dilemmas IT help desk managers face is determining the right number of service desk staff to meet their ever-fluctuating call volume needs. With too few, help desk staff can become so overwhelmed with work that they are putting out fires not...
One topic that is sure to create a lively discussion in an IT meeting is Agile versus Waterfall. While both are usable and mature methodologies, there are schools of thought that believe Waterfall is the best development methodology for organizing the work of software development...
As the saying goes, the only thing constant in the IT industry is change. And if the findings at IDC and Forrester Research—two of the largest and most respected IT research firms—prove correct, the next five years will be a period of significant change and...
Onshore Outsourcing is a company that takes great pride in identifying and developing its talented workforce. With this in mind, company creator, Shane Mayes, came up with the Founders Award, an honor that is given annually to the Onshore employee who has made the most...