ServiceNow Managed Service Provider

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Our ServiceNow services

At Onshore Outsourcing, we believe that the critical elements for success in ServiceNow Managed Services encompass flexibility and adaptability, a value-based approach, and effortless, transparent collaboration.

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  • User support

    • Workflow creation/support
    • Incident/ticketing management
    • Service request management
    • Knowledge management support
    • Change management support
    • SLA management

  • System administration

    • User setup and administration
    • Report/query setup and administration
    • Portal design and management
    • Menu design and management

  • System health checks

    • License usage and compliance tracking
    • Performance metric reporting
    • Error reporting

  • Maintenance & enhancement

    • Functionality expansions as well as the development, testing, and integration of custom ServiceNow applications
    • Release migration projects
    • Implementation of new ServiceNow products or module
    • Integration of your ServiceNow solution with other enterprise systems and external services
    • Bug issue resolution

  • Consulting services

    • Advising on ServiceNow functionality can help increase the efficiency of your operations and reduce operational costs
    • Advising on the optimization of your ServiceNow-related business processes
    • Implementation services including expert discovery and solutions design
    • User adoption support services including training services
    • Knowledge management and change management

Don’t just take our word for it.

Hear what our customers have to say about Onshore Outsourcing.

  • Onshore’s unique model has proven to deliver reliable personnel with up-to-date IT skills and expertise for solving our testing problems and enhancing our customer delivery. The Onshore team’s expertise in tools administration established our JIRA and Confluence platforms from the ground up changing the way we do our daily work. We are proud to be called a client of Onshore!

    Diane Fennell Director Vendor Mgmt, AARP

  • Onshore ServiceNow Support Solution helped improve McWane’s IT service management by revamping our self-service portal, implementing a comprehensive service catalog, optimizing ticket handling and many other enhancements. The user-friendly portal increased adoption rates and eased our service desk workload. The team’s dedication and expertise led to an improved end-user experience and more efficient IT teams. We’re grateful for their exceptional services and look forward to our ongoing partnership.

    Jim Purcell VP of IT, McWane, Inc
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Why choose Onshore Outsourcing as your ServiceNow MSP?

  • 17+ years

    of ServiceNow experience

  • 4.85 out 5

    ServiceNow CSAT score

  • US-based

    pool of ServiceNow certified experts

  • ITIL certified

    best practice framework

  • Tailored services

    to align with each client’s unique business requirements

  • 40% cost savings

    by allocating resources more efficiently

  • Seamless

    integration into your team with highly skilled, certified ServiceNow professionals

  • SLAs

    mutually agreed

Learn more

Ready to unleash your opportunities?

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