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How We Measure Success

Our team of IT support experts follow ITIL best practices of setting initial customer satisfaction values and metrics. But we also go one step further.

On a daily basis, we re-evaluate the metrics to ensure we are tracking the most relevant operational and business information that our clients want. In short, we constantly make sure we are measuring the right things.

Proprietary training methods

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Ready to unleash your opportunities?

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Onshore Outsourcing enables hundreds of global, enterprise organizations to unleash their true potential by excelling in these four areas.

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Onshore Outsourcing enables hundreds of global, enterprise organizations to unleash their true potential by excelling in these four areas.

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  • IT Support/Help Desk

    Schneider National

    Schneider is the premier provider of truckload, intermodal and logistics services. Offering the broadest portfolio in the industry.
    Read this case study Call to Schneider National
  • ICMA-RC

    ICMA-RC is a non-profit financial services corporation managing and administering over 9,000 retirement plans for over one million local and state public sector employees.
    Read this case study Call to ICMA-RC
    ICMA RC logo
  • Little Caesars Pizza

    Little Caesars Enterprises Inc. is the third largest pizza chain in the United States. It operates and franchises pizza restaurants in the United States and internationally in Asia, the Middle East, Australia, Canada. Latin America and the Caribbean.
    Read this case study Call to Little Caesars Pizza
    Chef making a pizza
  • Sports Apparel

    The world’s largest supplier of athletic shoes and apparel and a major manufacturer of sports equipment, with revenue in excess of US$37.4 billion.
    Read this case study Call to Sports Apparel
    Closeup shot of a person tying his shoelaces while exercising outdoors
  • Jones Lang LaSalle (JLL)

    Jones Lang LaSalle Incorporated (JLL), is a Fortune 500 company headquartered in Chicago, Illinois, and is the second largest public brokerage firm in the world. Specializing in commercial real estate services the company provides investment management services worldwide. These services include sales and leasing, property management, project management, and development. The company has a presence in 80 countries, employing over 91,000 employees.
    Read this case study Call to Jones Lang LaSalle (JLL)
  • E-Commerce

    This Onshore Outsourcing partner stands as one of the oldest commercial corporations in North America and as one of the oldest retailers in the world. With revenue of more than $7 billion, it is comprised of several brand subsidiaries, and operates more than 300 locations across North America.
    Read this case study Call to E-Commerce
  • Ameren

    Ameren Corporation is an American power company created by the merger of St. Louis, Missouri’s Union Electric Company and the neighboring Central Illinois Public Service Company of Springfield, Illinois.
    Read this case study Call to Ameren
  • Health Insurance

    The Client is a multi-line healthcare enterprise operating primarily in two segments: Medicaid-managed care and specialty services.
    Read this case study Call to Health Insurance
  • MedAssets, Inc.

    MedAssets is a healthcare performance improvement company with over 3,200 employees in 15 locations across the U.S.
    Read this case study Call to MedAssets, Inc.
    MedAssets logo