Unleashing new opportunities for our clients and our team members.

Onshore Outsourcing is committed to a dual mission: empowering our clients by initiating, building, and supporting technology initiatives that benefit their customers, employees, and humanity, while also helping Americans advance their careers in IT. ​

We achieve this through a rural outsourcing model that enables Americans to see beyond their current situation toward a better way of life.

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Our proven processes and track record of success speak to the commitment and dedication our team members embrace.

  • More than 8
    year average customer relationship
  • More than 5000
    lives positively impacted in many small town communities
  • More than 100
    enterprise engagements
  • 25
    unique service offerings
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Our mission and meaning

We are a team of passionate, highly trained, highly skilled IT people who understand what it means to deliver success.

Whether that be for our clients, who represent Fortune 1000 companies around the globe, or for our fellow citizens, who represent the heart of America.

Our unique approach to solving tough, technical challenges while balancing resources and productivity needs makes Onshore Outsourcing the right IT outsourcing partner for you. 

And since 100% of our resources are based in the US, you don’t have to deal with the typical IT outsourcing challenges, such as time zone differences, language barriers, and lack of cultural awareness.

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Making a difference

  • For our clients

    The things our clients are able to accomplish with Onshore Outsourcing as their IT outsource partner are nothing short of amazing. With our staff augmentation and managed IT services, clients are able to accelerate time to market with new innovations, more efficiently provide high quality end user and customer IT support, and more cost effectively maintain existing solutions.

  • For our team members

    At Onshore Outsourcing, we help hundreds of people reach beyond their current circumstances and unleash their true potential with professional careers in technology. We do this by providing the technical and business skills training along with the full-time job opportunities they need to build a better life for themselves and their families.

Don’t just take our word for it.

Hear what our customers have to say about Onshore Outsourcing.

  • Little Caesars was struggling with using an offshore service…Onshore came in, they learned our business…and took the time to understand our culture…our call times went from about 37 minutes of hold time down to 27 seconds.

    Anita Klopfenstein CIO Little Caesars Pizza
  • The Onshore developers we currently have on our team have done a great job supporting our program. They take initiative to learn new concepts, take on additional work when necessary, and help us meet our target delivery dates.

    Christine Ware Manager IT Business Relationship, PulteGroup
  • Onshore’s unique model has proven to deliver reliable personnel with up-to-date IT skills and expertise for solving our testing problems and enhancing our customer delivery. The Onshore team’s expertise in tools administration established our JIRA and Confluence platforms from the ground up changing the way we do our daily work. We are proud to be called a client of Onshore!

    Diane Fennell Director Vendor Mgmt, AARP
  • I just had a chance to review metrics. I see that we have exceeded the FCR numbers for 23 days in a row. That is awesome! Let the team know they are doing a great job, and we appreciate the work they are doing! I think this is a new record.

    Karen Kyles Parmar Problem Management Analyst, Schneider National Inc.
  • We are able to utilize the same people and build up their experience to add value to our business rather than having a revolving team where we are constantly training new people. Their people have integrity, care about the work they do, and are skilled and adaptable to learn new things.

    Lisa Harrington Director Enterprise Application, SharkNinja
  • Overall beginning to end, the experience with Onshore has been great. We’ve been able to transition quite a bit of our reporting to Onshore. The work is top notch. If I were grading [Onshore] across the board, right now it would be straight A’s. I like their attentiveness. They hustle… very receptive to any changes we have.

    Michael Hughes Regulatory Data Submission
  • Compliments to the service team’s ability to follow through, execute successfully and timely, flexibility for changing business needs, excellent reporting, and a healthy level of anticipation of the company’s needs.

    Mike Foster Director IAM Operations, Nike, Inc.
  • I found that the cost/value benefit from the Onshore consultants is extraordinary! Their team members are able to hit the ground running most of the time (~90%). And in those instances where additional guidance is needed they have the leads to ensure ramp-up without impacting the team at large.

    Shane Sturgeon Software Engineer Manager

How we are different

Enabling a better IT outsource experience

The majority of our clients have had some experience with IT outsourcing, but those experiences have left them disappointed and disillusioned. We want you to know that there is a better way to achieve your productivity, sense of urgency, and quality goals. It’s called Onshore Outsourcing, and here’s how it works:

  • Workforce development

    Identifying the right resources

    We lean into our 17 years of experience in identifying, training, and motivating people to perform the tasks set before them with extreme precision. We attract US-based resources across the country to learn the technical and business skills they need to become IT experts. Our rigorous training programs and ongoing career-development activities help our teams evolve quickly into high-performing, dedicated technical resources. 

  • Onboarding into engagements

    Delivering highly customizable services

    Our proprietary bootcamp is specifically designed to get our team members up to speed quickly on your unique requirements so they can hit the ground running. In fact, our Pre-Engagement includes a multi-week, immersion phase that includes training on your specific technologies, tools and frameworks. We also dedicate a significant portion of the time introducing them to your specific industry, project organization and business processes.

  • Quality monitoring and reporting

    Being in the know at all times

    Our client services team operates on a set of key performance indicators that you and your engagement manager agree upon. From easy-to-understand, on-demand dashboards to customer satisfaction reports that are reviewed weekly, you can have the confidence that our team is on track to meet all your quality and timeline requirements.

Cornerstones of our culture

  • We are innovative, motivated, and dependable. We aim to deliver exceptional value and IT help to our partners with a process-oriented, continuous improvement mindset.

  • Everyone at Onshore Outsourcing wears the mentor cap—guiding team members, answering questions, solving problems and providing encouragement that helps conquer career goals and achieve dreams.

  • We value honest communications and encourage the sharing of best practices and IT help team interactions to deliver high-quality service.

  • We develop critical and resourceful thinkers who don’t take the first answer as necessarily the right one but dig deeper to find the best one to get the job done.

What you can expect from Onshore Outsourcing

  • Fewer risks and barriers

    We deliver the benefits, conveniences, and security associated with working with a domestic outsourcing company, collaborating in more common time zones and fewer cultural and language barriers.

  • Better aligned teams

    Prior to onboarding a new account, we work closely with your management team to build an engagement-specific cuirriculum that we use to train our teams and grow their understanding of your business, operating procedures, and industry.

  • Higher quality resources

    Our advanced workforce development team leverages well-established processes that enable our resources to invest in your success, from our Bootcamp training programs to our ongoing education and certification opportunities.

  • Faster time to value

    Because of the work we put in upfront, our onboarding process enables our team members to seamlessly integrate with your day-to-day workflow with immediate contributions and deliverables in mind.

Ready to unleash your opportunities?

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