Flexible. Reliable. And Always Here When You Need Us.

America's most Cost-effective IT Support: Solutions Straight from the Heartland

Empower your business with Onshore's 100% U.S.-based Enterprise IT Support services. We deliver tailored, secure, and scalable support solutions from our Rural Outsourcing campuses located in Missouri and Georgia--helping you stay connected, secure, and ready to grow without limits.

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Enterprise IT Support

Onshore's Enterprise IT Support stands at the intersection of expertise, adaptability, and unwavering dedication. We recognize that each enterprise is unique, which is why we offer both out-of-the-box solutions and custom-crafted strategies. Our U.S., rural based team, known for its vast experience across various industries, ensures seamless communication and unmatched expertise.

Help Desk Support: Communication Channels: Offering support through Phone, Email, and Chat. Product Assistance: Specializing in Microsoft 365 Support and Office Product How-To. Support Levels: Catering to all support needs from Level 1 to Level 3. Operational Support: Handling Request Fulfillment, Incident Response, and General Questions. Standards & Procedures: ITIL-aligned Standard Operating Procedures (SOPs) ensuring best practices.

Application Support: General Support: Access management and basic support for common enterprise applications & SaaS. Custom Support: Specialized assistance for custom applications specific to your business.

Deskside Support: On-Site Assistance: Providing hands-on user and systems support directly at your location. Hardware Depo Hosting and Support: Secure storage and tailored provisioning ensure user-ready efficiency. Hassle-free, expertly handled. Technical Support: Expertise in provisioning and hardware troubleshooting.

Identity & Access Management: Lifecycle Management: Overseeing user onboarding & offboarding processes. Access Controls: Detailed Access management, including Identity configuration and consolidation. Password Support: Efficient password reset services. Administration: Specializing in Active Directory & Microsoft Entra administration.

Network Operations: Monitoring: Comprehensive oversight of Network, Systems, & Application Monitoring. Event Management: Ensuring smooth event operations and responses. Infrastructure Maintenance: Patching & Update Management to keep systems up to date. Operational Support: SOP-Driven Resolution with streamlined Triage & Escalation.

Continuous Service Improvement: Governance: Ensuring proper Ticket Governance & Auditing. Quality Assurance: Continual Contact Quality Monitoring for optimal client interactions. Service Enhancements: Identifying Shift-Left opportunities to streamline support. Client Relations: Maintaining the highest standards with Customer Satisfaction Management. Data & Insights: Offering an Operations Dashboard with in-depth Analytics & Insights. Knowledge Management: Ensuring up-to-date and accessible knowledge bases.

Features including:

Advanced self-service, self-help and chat capabilities
Tiers 1–4 IT support solutions
24 x 7 x 365 availability
100% US-based employees
Customized and flexible IT Services
Innovative customer service support model that drives higher customer satisfaction
Advanced support for Microsoft products

ServiceNow as a Service

Sharepoint as a Service
Knowledge management solutions
IT Service Management (ITSM) consultation, implementation, and support

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Microsoft 365 Services

Onshore Outsourcing's enhanced Microsoft 365 services now include a comprehensive suite covering SharePoint, Teams, OneDrive, Power Apps, and more. Focused on delivering exceptional IT support with America's homegrown talent, our services are designed to be comprehensive, scalable, and tailored to meet the diverse requirements of businesses leveraging Microsoft 365 for their operations.

Cost Efficiency: Significant cost benefits compared to in-house team maintenance.

Microsoft 365 Expertise: Specialized knowledge in a broad array of Microsoft 365 applications and tools.

Flexibility and Scalability: Services designed to adapt to various business needs and scales.

Security and Governance Focus: Emphasis on ensuring secure and well-governed Microsoft 365 environments.

Service Features

Full-Spectrum Microsoft 365 Support: Expertise in SharePoint, Teams, OneDrive, and Power Apps. Custom development of Power Apps for optimized business process integration. Extensive support for a range of Microsoft 365 tools, catering to diverse client needs.

24/7 Tiered Support: Continuous availability of Microsoft 365 experts to meet operational needs. Scalable support structure to suit different business sizes and requirements.

US-Based Expert Workforce: A dedicated team of IT professionals based in the United States. High-quality support and communication standards.

Customized SLAs and Analytics: Service Level Agreements tailored to individual client needs. Insightful monthly reporting and analytics for continuous service improvement.

Diverse and Adaptable Support Channels: A range of support options including web portal, chat, email, and VIP phone support. Flexibility to align support channels with client preferences.

Microsoft 365 Security and Governance: Focus on security, including access audits and governance. Development and management of robust security protocols within the Microsoft 365 environment.

Intranet and Departmental Site Development: Creation of company intranets with sites for each department. Design of internal (department-specific) and external (company-wide) site components for enhanced inter-departmental collaboration.

Project Services: Offering specialized project services for functionalities, SharePoint Servers migrations, systems integrations, or significant enhancements in the Microsoft 365 framework. Expertise in handling complex projects tailored to client-specific Microsoft 365 environments.

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Managed IT

Expertly tailored for growth and mid-size businesses. This offering is not just about managing IT; it's about transforming your experience with technology. Our goal is to ensure that your IT infrastructure is a source of efficiency and reliability, not frustration.

24/7 Support and tailored to your business: We're here for you anytime, anywhere. Our dedicated support is designed to meet your specific needs and ensures that help is always available, whenever you need it.

Comprehensive Services

Device and Server Management: We keep your devices and servers secure, updated, and running efficiently.

Web and Network Management: Dependable hosting and network services ensure your online presence and internal connections are robust and reliable.

Cybersecurity and Training: Protecting your business with advanced security measures and training your team to recognize threats.

Hardware and Software Management: From device procurement to software licensing, we streamline every aspect of your IT hardware and software needs.

Key Benefits

Cost-Effective Solutions: Our services are designed to optimize your IT spending, providing high-quality solutions at a lower cost. By managing your IT needs efficiently, we help reduce unexpected expenses and maximize your investment.

Peace of Mind: Leave the complexities of IT to us. From securing your data to ensuring your systems are always up-to-date and running smoothly, we've got it covered. This means less downtime, more productivity, and the assurance that your IT is in expert hands.

Hassle-Free IT Experience: With Onshore Outsourcing, your IT just works. We handle the technical details, so you don't have to. No more frustration with technology - just seamless, effective IT operations that support your business goals.

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Rural Outsourcing Applied: Onshore Success Stories

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