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Secure, Risk-Averse, and Cost-Effective Enterprise AI Journeys: How Onshore Outsourcing has optimized its Rural Outsourcing Model to Deliver AI Solutions.

Nov 19, 2024

3 min read

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Onshore Outsourcing’s rural outsourcing model presents a distinct advantage for organizations embarking on AI journeys, offering a U.S.-based approach that minimizes risk, maximizes security, and is cost-effective. Here’s how Onshore’s model, along with its specialized services in Generative AI (GenAI) Adoption, Cybersecurity, Data Modernization and Analytics, Microsoft Copilot Support and Acceleration, and Enterprise IT Support, provides a robust solution for scaling AI solutions securely and effectively.


GenAI development


Why Onshore’s Rural Outsourcing Model is the Ideal Partner for Enterprise AI


1. Generative AI (GenAI) Adoption and Integration

Onshore’s GenAI services offer enterprises a streamlined pathway to adopting AI, with expert guidance that spans from ideation to large-scale implementation. With offerings like Genesis Ideate, Launch, Accelerate, and Scale, Onshore tailors each phase of the AI journey to meet enterprise-specific goals, helping clients harness GenAI responsibly while prioritizing security and ethical use. For OrderPerfect, Onshore created a GenAI-powered natural language ordering solution that revolutionized order capture across multiple channels, reducing operational costs and enhancing customer experience. Onshore’s 100% U.S.-based teams ensured that OrderPerfect received a secure, compliant solution while reaping the cost benefits of rural outsourcing.


2. Comprehensive Cybersecurity for AI Initiatives

Security is paramount in AI deployments, where data and proprietary algorithms must be protected against threats. Onshore’s Cybersecurity services, delivered from secure, U.S.-based rural facilities, provide 24/7 Managed Extended Detection and Response (MXDR) and utilize Microsoft’s Sentinel and Defender platforms. This ensures real-time threat intelligence and rapid response to safeguard AI implementations. City BBQ benefited from Onshore’s security-first approach when Onshore migrated them to a secure AI-enabled support system that not only boosted efficiency but also minimized risks through advanced queue management and AI-driven knowledge management.


3. Data Modernization and Analytics for AI Readiness

A strong data foundation is critical for AI success. Onshore’s Data Modernization and Analytics services prepare and cleanse data, making it AI-ready for actionable insights and predictions. This service includes end-to-end data pipeline support, AI preparation, and real-time insights, all delivered with strict security protocols by U.S.-based experts. With a commitment to transparency and long-term collaboration, Onshore empowers organizations to harness their data to its fullest potential, fueling GenAI initiatives with accurate, optimized, and secure data infrastructure.


4. Microsoft Copilot Acceleration

Microsoft Copilot, an AI-driven tool integrated across Microsoft 365, is revolutionizing enterprise productivity. Onshore’s Microsoft Copilot Acceleration services provide clients with expertise in leveraging tools like Power BI, Teams, and SharePoint, ensuring enterprises can benefit from Copilot’s powerful features while remaining compliant and secure. Onshore’s U.S.-based teams facilitate seamless Copilot integrations, empowering employees with AI-driven assistance that drives operational efficiency and business agility—all while keeping data securely within U.S. borders .


5. Enterprise IT Support with Built-In AI Enhancements

Onshore’s Enterprise IT Support is designed to support AI-driven workflows with 24/7 U.S.-based support and rigorous security standards. Services range from help desk support to advanced identity and access management, ensuring uninterrupted operations and safe handling of sensitive data. By delivering support through a culturally aligned team, Onshore Outsourcing eliminates communication barriers and reduces risks associated with offshore outsourcing, providing responsive, high-quality support that scales as enterprises grow their AI capabilities .


Real-World Success Stories


OrderPerfect

For OrderPerfect, Onshore implemented a GenAI-powered natural language ordering solution that integrates seamlessly across multiple communication channels, including voice, text, and email. The solution included a Retrieval-Augmented Generation (RAG) pipeline that enables the AI to retrieve real-time data, improving response accuracy and relevance. By leveraging Onshore’s rural outsourcing model, OrderPerfect gained a scalable, cost-effective platform that increased order capture and reduced manual errors—all while ensuring secure and compliant AI operations within U.S. borders.


City BBQ

City BBQ faced growing challenges with its customer support platform, which was inefficient and costly to scale. Onshore migrated City BBQ to a secure, AI-driven support system with a Virtual Agent, enhancing response times and customer satisfaction. This included automated queue management, AI-powered knowledge suggestions, and an optimized onboarding process, reducing onboarding time from 14 days to just 2. The solution, delivered entirely by U.S.-based teams, cut response times by 50%, increased first-call resolution rates by 30%, and decreased operational costs by 20%, allowing City BBQ to focus on growth without sacrificing quality or security.


Why Onshore’s Rural Outsourcing Model is Ideal for Enterprise AI

Onshore Outsourcing’s rural model provides enterprises with a uniquely secure, risk-averse, and cost-effective solution for scaling AI solutions. By employing U.S.-based teams within rural communities, Onshore eliminates the common security and communication risks associated with offshore models, while offering significant cost savings over urban outsourcing. This model not only supports enterprise clients but also revitalizes rural America by creating high-quality IT jobs in underrepresented communities. For enterprises looking to adopt or expand AI, Onshore offers a partnership that’s built on trust, transparency, and results, making AI journeys more achievable and sustainable than ever before.


Onshore Outsourcing offers rural outsourcing services to accelerate AI journeys, combining security, scalability, and cost efficiency to drive successful AI solutions without compromise.



Nov 19, 2024

3 min read

0

36

0