1000
Lives,
3 Communities
Impacted
90
Talent
Retention Rate
1
low-cost
domestic provider
100
American
Outsourcing does not have to mean offshore
- Purpose Driven Mission
- Focused & Flexible IT Solutions
- Onshore Training
Onshore Outsourcing uses a proprietary workforce development model to create sustainable IT careers through the upskilling of rural Americans. By providing professional opportunities to those who deserve but otherwise wouldn’t have them, we are breathing new life into underserved rural communities and providing uniquely valuable solutions to our partners.
We continue to grow through our unique approach to rural sourcing and today have three rural delivery centers across Missouri, Georgia and Texas, affirming the value that we provide to our clients, our team of rural sourcing IT professionals and the communities we serve. At Onshore, we believe every hardworking American is entitled to a healthy and happy life regardless of where they live and remain passionately committed to making that vision a reality.
At Onshore Outsourcing, our passion is for providing rural Americans with rewarding and sustainable IT careers while helping our partners achieve ultimate success. By providing value-driven solutions tailored to their specific operations, we afford our partners with the time and freedom they need to focus on core business strategies.
Onshore delivers secure, reliable and scalable IT services without time-zone constraints or language and cultural barriers. Our solutions are rapidly customized to meet specific requirements and our rural workforce is uniquely invested in client goals and initiatives. Whether delivered through a Managed Service or as a Team Extension, Onshore solutions generate meaningful value through operational excellence, a superior service experience and a risk-free approach to customized IT support.
Onshore Outsourcing delivers upon its mission of rural revitalization through its novel approach to workforce development. Thanks to our proprietary boot camps in Software Development, Quality Assurance and IT Support, there’s no need to trek across the country, move to a large metropolitan area or have a previous background in IT for a rewarding and meaningful career.
Training begins with eight weeks of intensive, 40-hours-a-week, boot-camp-style IT training and ends with a real world capstone project and presentation. Our workforce development programs cover today’s most utilized technologies and apply “real world” problem solving to develop critical thinking skills and help mold IT professionals who are driven by continuous improvement, development and competition.
Join Our Partners in building rural
American IT careers
Onshore is proud to provide information technology services and
solutions to a diverse collection of clients, from Fortune 2000
corporations to tomorrow’s leaders.
CERTIFICATIONS
Rural Outsourcing Case Studies
eCommerce – Retail
Business Group
With more than 340 years of operational experience, this Onshore Outsourcing partner stands as one of the oldest commercial corporations in North America and as one of the oldest retailers in the world. With revenue of more than $7 billion, it is comprised of several brand subsidiaries, and operates more than 300 locations across North America.
The group’s IT framework is a mixture of homegrown applications, as well as some customized enterprise solutions, indicating a need for application lifecycle management for some additional integrations.
Commercial Real Estate
& Financial Services
A financial and professional services firm that specializes in commercial real estate services and investment management. With global revenue of more than $4 billion, the company employs 52,700 people across 200 corporate offices worldwide. This firm serves the local, regional and global commercial real estate needs of corporations and investors across more than 75 countries.
Helpdesk Problems
Before seeking Onshore services, this company was not able to achieve the level of service they expected from their existing L1 Service Desk and multi-tiered systems of support.
Fast Casual
Restaurant
A chain of a fast casual restaurants that, together with its subsidiaries, owns, operates and franchises roughly 1,800 retail locations in the United States and Canada. The company operates in three segments: Retail Operations, Franchise Operations, and Product Operations.
Objectives
Client came to Onshore seeking a long-term partner to support their business efforts and to bring friction-reducing technology to their customer’s experience. The goal was to move more volume through each café with a higher level of order accuracy, which required a quick and significant increase in QA testing resources.
Logistics – Schneider
National, Inc.
Schneider National Inc. is the premier provider of truckload, logistics and intermodal services in North America. As a $3.5 billion company, Schneider National is the fifth-largest of all trucking and logistics companies in the United States, based on annual revenue. Schneider drives more than five million loaded miles per day, provides services to more than two-thirds of all Fortune 500 companies, and operates in the 48 contiguous states, plus Puerto Rico, Canada, Mexico, and China.
Schneider’s previous support desk center was located offshore and provided sufficient service levels, but did not provide adequate customer care in a reliable help desk staffing ratio.
Healthcare –
MedAssets
MedAssets is a healthcare performance improvement company with over 3,200 employees in 15 locations across the U.S. MedAssets provides a multitude of services to many different health-based clients, including:
- 180 health systems 4,400 hospitals (4 out of 5 major U.S. hospitals are clients)
- 100,000 non-acute health systems (small clinics & private practices)
- payers and healthcare information vendors
Utilites –
Energy
A holding company for several power and energy companies throughout Midwest America. Client was utilizing a patchwork of vendor-produced software solutions that has to integrate and work together to create a robust IT solution for physical and cyber security.
Resource Issues
Client lacked adequate in-house IT support technician resources to handle day-to-day regulatory reporting, failing to meet deadlines for major IT projects as a result.
Health
Insurance
This outsourcing case study covers a multi-line health care enterprise operating primarily in two segments: Medicaid-managed care and specialty services.
The Medicaid-managed care segment provides Medicaid and Medicaid-related health plan coverage to individuals through government subsidized programs, including Medicaid, the State Children’s Health Insurance Program (SCHIP), and Supplemental Security Income (SSI).
The company operates health plans in Georgia, Indiana, Massachusetts, New Jersey, Ohio, Texas, South Carolina and Wisconsin.
902 N. Missouri Street , Macon, Missouri 63552, USA