14 Oct

Posted at 16:40h in news

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" css_animation=""][vc_column][vc_column_text]   SHANE MAYES NAMED A QUANTUMSHIFT 2018 TOP ENTREPRENEUR IN AMERICA Joint program between KPMG LLP and the University of Michigan’s Ross School of Business identifies and assembles select group of entrepreneurs leading high growth, private companies   MACON, MO – May...

05 Jun

Posted at 00:47h in Automated Testing, Upskilling

QA services and testing are as old as the computer itself. With the focus on automating wherever possible, automated testing might seem like a no brainer. However, many factors must be considered before implementing automated testing. Organizations must ensure that projects are appropriate for automated...

16 May

Posted at 09:24h in AI, Artificial Intelligence, Digital Transformation, Help Desk, Intelligence Augmentation, Service Desk, Upskilling

As service desk automation augments agents, taking over repetitive jobs like ticket creation and call transcription, agents can focus on more complex tasks and creating a faster, better experience for customers. In addition, features like AI-powered emotion display and automated knowledge recommendation provide the foundation for...

19 Apr

Posted at 13:23h in Artificial Intelligence, Digital Transformation, Intelligence Augmentation, Machine Learning, Upskilling

“The ability to use AI (Artificial Intelligence) to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025,” according to Gartner’s Top 10 Strategic Technology Trends for 2018.  However, many companies are trying to identify...