16 May Intelligent Service Desk Tools Need Intelligent Agents
Posted at 09:24h
in AI, Artificial Intelligence, Digital Transformation, Help Desk, Intelligence Augmentation, Service Desk, Upskilling
As service desk automation augments agents, taking over repetitive jobs like ticket creation and call transcription, agents can focus on more complex tasks and creating a faster, better experience for customers. In addition, features like AI-powered emotion display and automated knowledge recommendation provide the foundation for...
