Managed Services

Unleash your team’s potential with Onshore Outsourcing’s Managed Services

IT Support

IT Support as a Service

When it comes to supporting your users, whether they are your internal staff or external customers, we know that responsiveness, superior quality, and clear communications are critical.

We also recognize that our team is a direct reflection of your organization. That’s why our teams go through rigorous training via our career pathing providing industry known certifications and are constantly being coached and mentored.

With more than 1M users supported, Onshore Outsourcing delivers the expertise you are looking for.
  • 98%
    first call resolution
  • 99%
    SLA compliance
  • 17
    years of experience

Onshore Outsourcing IT Support as a Service offerings include:

  • Advanced self-service, self-help and chat capabilities
  • Tiers 1–4 IT support solutions
  • 24 x 7 x 365 availability
  • 100% US-based employees
  • Customized and flexible IT Services
  • Innovative customer service support model that drives higher customer satisfaction
  • Advanced support for Microsoft products
  • Knowledge management solutions
  • IT Service Management (ITSM) consultation, implementation, and support
Microsoft 365/Teams/SharePoint Support
  • E-Commerce

    This Onshore Outsourcing partner stands as one of the oldest commercial corporations in North America and as one of the oldest retailers in the world. With revenue of more than $7 billion, it is comprised of several brand subsidiaries, and operates more than 300 locations across North America.
    Read this case study Call to E-Commerce
Business Intelligence & Data Analytics

Business Intelligence & Data Analytics

Unlocking the power of data buried deep within your organization is our specialty. Turn your data into actionable insights with Onshore Outsourcing’s advanced business intelligence and data analytics resources. 

Whether you depend on Power BI® or Tableau® or any other business intelligence tool, our team of data and visualization experts can help you discover new insights and trends to help your team make better decisions.

From highly dynamic, visual executive dashboards to deep-in-the-weeds data migration and management, we put your data to work for you so you can focus on what you do best running your business.

Services Offering

  • Data migration to the cloud
  • Scalable data intake and transformation
  • Database migration
  • ETL process development
  • EDI service development
  • Custom analytics and reporting
  • Data entry
  • Data monetization consulting

Sample Data Technologies We Work With

  • Microsoft SQL Server
  • MySQL
  • PowerBI
  • Tableau
  • Oracle
ServiceNow® Support

Don’t just take our word for it.

Hear what our customers have to say about Onshore Outsourcing.

  • Little Caesars was struggling with using an offshore service…Onshore came in, they learned our business…and took the time to understand our culture…our call times went from about 37 minutes of hold time down to 27 seconds.

    Anita Klopfenstein CIO Little Caesars Pizza
  • The Onshore developers we currently have on our team have done a great job supporting our program. They take initiative to learn new concepts, take on additional work when necessary, and help us meet our target delivery dates.

    Christine Ware Manager IT Business Relationship, PulteGroup
  • Onshore’s unique model has proven to deliver reliable personnel with up-to-date IT skills and expertise for solving our testing problems and enhancing our customer delivery. The Onshore team’s expertise in tools administration established our JIRA and Confluence platforms from the ground up changing the way we do our daily work. We are proud to be called a client of Onshore!

    Diane Fennell Director Vendor Mgmt, AARP
  • I just had a chance to review metrics. I see that we have exceeded the FCR numbers for 23 days in a row. That is awesome! Let the team know they are doing a great job, and we appreciate the work they are doing! I think this is a new record.

    Karen Kyles Parmar Problem Management Analyst, Schneider National Inc.
  • We are able to utilize the same people and build up their experience to add value to our business rather than having a revolving team where we are constantly training new people. Their people have integrity, care about the work they do, and are skilled and adaptable to learn new things.

    Lisa Harrington Director Enterprise Application, SharkNinja
  • Overall beginning to end, the experience with Onshore has been great. We’ve been able to transition quite a bit of our reporting to Onshore. The work is top notch. If I were grading [Onshore] across the board, right now it would be straight A’s. I like their attentiveness. They hustle… very receptive to any changes we have.

    Michael Hughes Regulatory Data Submission
  • Compliments to the service team’s ability to follow through, execute successfully and timely, flexibility for changing business needs, excellent reporting, and a healthy level of anticipation of the company’s needs.

    Mike Foster Director IAM Operations, Nike, Inc.
  • I found that the cost/value benefit from the Onshore consultants is extraordinary! Their team members are able to hit the ground running most of the time (~90%). And in those instances where additional guidance is needed they have the leads to ensure ramp-up without impacting the team at large.

    Shane Sturgeon Software Engineer Manager