Scalable. Affordable.

Shift your productivity into high gear.

“Overall beginning to end, the experience with Onshore has been great. We’ve been able to transition quite a bit of our reporting to Onshore. The work is top notch.”

 

Michael Hughes, PMP
Manager Regulatory Data Submissions
Caresource Healthcare

Software Development

Custom, flexible solutions.
rest assured

Our specialty is delivering application development projects using .NET and J2EE development technologies. Whether its traditional build or agile software development, we do it best to fit your needs.

 

  • Short delivery cycles
  • Stringent service levels
  • Evolved application processes
FAST, PROFESSIONAL DELIVERY.
be confident

As leading software developers, you can trust our experience and expertise to consolidate and rationalize your existing IT applications and environments through our unique platform approach.

 

  • Robust systems
  • Reliable, scalable capabilities
  • Easier management

 

Whether traditional or agile software development, you’ll want QA testing to ensure quality results.

Services

 

  • Full Lifecycle Development
  • Test-Driven Development
  • Agile Methodologies
  • Joint Application Design

 

Technologies

 

  • C#
  • JAVA
  • .NET
  • Visual Basic
  • Legacy Languages: COBOL, PHP, RPG, JCL, etc.
  • SharePoint
  • Unix/K-shell scripting
  • Android and iOS Mobility

“Since the TSC transition to your team, I have had nothing but positive feedback from the Business. I attribute this to hard work and passion for service delivery.”

 

D. Edward Wagoner
Chief Information Officer
Jones Lang LaSalle Incorporated

Application Maintenance & Support

Maintain.
Bring in the Reinforcements

Increase ROI and eliminate downtime by utilizing our IT professionals as an extension of your team!

 

Reliable, flexible, affordable and comprehensive IT support for your software applications and platforms with our broad application maintenance and support services portfolio.

IMPROVE.
Hit Goals

We want to continuously improve the applications that are under our management and grow your IT applications.

 

We achieve this with services based on the principle of migrating installed applications to flexible platforms that can sustain growth and business change. IT support is an essential for everyone – and we provide it to countless clients on a daily basis.

EVOLVE.
Grow Possibilities

You can count on our team of experienced professionals to handle your most complex applications and environments while remaining focused on quality and fast turnarounds that help you manage costs, stay competitive and add business value.

 

  • Real-time visibility
  • Powerful optimization of applications
  • Intelligent automation

 

In addition to our application maintenance and support, clients love our business intelligence and support services.

Services

 

VIP Support Desk Scalable, custom application support

Tier 1-2 Technical Support, including physical access provisioning and trouble ticket support

Tier 3 Application Maintenance, including break/fix, modernization and minor enhancements

Managed Application Services Bundled Tier 1 – 3, including app. support, break/fix, complete portfolio management

GoToZero Toolbox Technical Debt management/reduction, Maintenance cost-cutting solutions

Certified Support Including ServiceNow, Pega, Appian

Cloud Services Cloud migration, transition and management for Azure & AWS

CI & Consultation Services

Cost Reduction
Streamlined for you

 

  • Help reduce all contacts resolution time
  • Enable self-service options
  • Cut overall IT costs
  • Improve end-user’s retention
End-User Experience Enhancement
Resources Put to Best Use

  • Improve end-user experience
  • Uncover flaws in customer service
  • Optimize the use of resources
Operational Process Maturity
Learn, Engage, & Grow

  • Build organizational learning
  • Process alignment with customers’ expectations
  • Stronger team engagement
  • Increase standardization and ITIL process maturity

 

Continuous Improvement Services

 

  • Knowledge Management
  • SOP Management
  • Quality Management, including CSAT
  • Analytics – BI Dashboard Reporting

 

Consultation Services

 

  • IT Transformation Consulting
  • ITIL Services – Including Operation Maturity Assessment, Implementation Assistance and Training

“I just had a chance to review metrics. I see that we have exceeded the FCR numbers for 23 days in a row. That is awesome! I think this is a new record.”

 

Karen Kyles Parmar
Problem Management Analyst
Schneider National Inc

Quality Assurance Testing

 

All systems go.
Run Smart

Ensure your mission critical software assets and systems are stable, functioning properly and delivering the level of quality your customers and internal users expect with our cost-effective and reliable quality assurance testing and testing services.

Built for you.
Expand capacity

Custom tailored to your unique business needs, our services help you boost production and increase employee satisfaction by freeing your in-house staff to focus on mission critical work and core competencies while ensuring everything is operating and running correctly.

 

 

Ensure success.
Count on us!

We handle the burden of QA work and provide the management skills to ensure your job is done right the first time and to your complete satisfaction. Implementation and development are only as successful as the QA behind them. Onshore Outsourcing’s top software quality assurance testing ensures the job is done right.

 

Our team is highly skilled in many testing methodologies and we integrate our testing deliverables into your release cycles based on your development methodologies, whether it is agile, waterfall or something in between.

Our quality assurance is perfect for software development – read more about our development and integration services.

Services

 

  • Full STLC Testing
  • Regression Testing
  • Functional Testing
  • Smoke Testing
  • User Acceptance Testing
  • Conduct Performance, Load and Stress Testing
  • DevTestOps
  • Web, Mobile & Services Testing
  • Full Automation and Scheduling
  • End to End Test Coverage
  • Continuous Integration Support

“[Onshore employees] take initiative to seek out other problem areas that need resolved and bring them to the attention of teammates and management to get approval to make the required changes… [They work] exceptionally well with the internal clients as well as with external vendors on dissecting their needs and turning those needs into technical specifications.”

Rick Pickett
Lead Programmer Analyst
HBC

Help & Service Desk Solutions 

Quick Responses.
24/7/365

Get unmatched, around-the-clock support with our broad range of Tier 1 and Tier 2 service and helpdesk support services that make sure your systems and people are operating at peak performance.

consistent quality.
Rely on us

From standard office productivity, to custom client applications, to infrastructure support, our services support a wide variety of applications. Grow your business without the expense of adding staff or infrastructure.

not easily stumped.
We are problem solvers

Reliable and scalable, our helpdesk services give you the flexibility to focus your team on what they do best—your core competencies.

 

Should your team need assistance getting up to speed on key applications, our team is at the ready with training, knowledge management documentation and self-help documentation to speed you along the way.

Want more support? Read about our application management and support services.

Local IT professionals competing on a world stage!

End User IT Help Desk – Tiers 1 & 2

24/7/365 Support with language and time-zone convenience

Certified Office 365 Support

100% US Citizen, Best-In-Class Customer Service

BPO – Business Process Outsourcing, including Invoicing

Multi-lingual support available

“If I were grading [Onshore] across the board, right now it would be straight A’s. I like their attentiveness. They hustle… very receptive to any changes we have.”

 

Michael Hughes, PMP
Manager Regulatory Data Submissions
Caresource Healthcare

IT Infrastructure: NOC & SOC

 

Managed IT services reduces the risk of costly downtime.
Save money & reduce downtime

The minute your network or other infrastructure goes down, the cost of the problem starts going up. Our team’s monitoring and maintenance is designed to protect you from these expensive interruptions.

 

Proven stability through proactive monitoring.
Cost effective & flexible

We keep your IT infrastructure running at all times, fine-tune your performance and improve your productivity. Our maintenance strategy reduces downtime through detection, prevention, and upgrades. Shared services ensure you only pay for what you need.

Boost the productivity and performance of your network.
Fully secure

As your managed service provider, we provide continuous oversight to help keep big problems from erupting unexpectedly. Your business is shielded from the productivity loss associated with stop-and-start support that is only there when something goes wrong.

Integrated partnership with our strategic technology advisers.
Strategic and efficient

Whether you have a full IT staff, partial staff, or none, our strategic technology advisers can help craft a plan to keep your IT infrastructure running efficiently. When your IT infrastructure is properly managed, you can serve your customers more effectively.

Services

 

Tier 1 Network Operations Center support

Tier 1 Security Operations Center support

Identity & Access Management

Point-of-Sale Configurations

Cloud Services – Hosting and Monitoring

Full IT Infrastructure Managed Services

Server & System Administration

Night & Weekend support

“Since the TSC transition to your team, I have had nothing but positive feedback from the Business. I attribute this to hard work and passion for service delivery.”

 

D. Edward Wagoner
Chief Information Officer
Jones Lang LaSalle Incorporated

Business Intelligence & Data Reporting

 

We Handle Business.
Save money & drive productivity

You choose the processes or activities you want outsourced. We do the rest!

 

you gain control.
Fast & flexible

Reduce risk with a lower monthly overhead and lower degree of operating leverage. Fee-for-service structure allows you to transform fixed costs into variable costs.

 

We not only implement the business process automation, we provide automation testing as well to achieve quality assurance for your needs and specific setup.

 

You not only get a high-quality and reliable product in a short amount of time, but also the freedom to assign your employees where they are needed as your company evolves.

Services

 

Data Entry

Power BI Reporting

Data Migration to Cloud

Scalable Data Intake & Transformation

Database Migration

ETL Process Development

EDI Service Development

Custom Analytics & Reporting

Data Monetization Consulting

Explore enhancing your team with Onshore, today.